Refund Policy
Questions about a charge? Contact us at business@alanany.com — we respond within 1 business day.
1. Model audit credits
Model audits are sold as one-time credits, not a subscription. One credit buys one full audit of one workbook by three independent AI auditors, delivered as an on-screen report and a downloadable PDF.
Unused credits. Credits you have bought but not yet spent are fully refundable within 30 days of purchase. Email us and we will return them to the original payment method, no questions asked.
Spent credits. A credit is spent the moment a full audit begins. Because the audit costs us real money in AI processing from that moment onward, a completed audit is a delivered digital product and is not automatically refundable. This is why every workbook gets a free scan first: it runs before you pay anything, on the same file, so you can see the kind of thing we find before you decide to buy.
Failed audits are refunded automatically. If an audit does not complete, the credit is returned to your balance by the system itself. You do not need to contact us and you do not need to ask. If you see a failed audit and the credit has not come back, that is a fault on our end and we will fix it.
If the report is wrong. An audit that ran correctly but reached conclusions you disagree with is not, on its own, grounds for a refund. An audit that misread your file, returned findings that do not correspond to its contents, or produced an unusable report is a different matter. Send us the audit and we will look at it ourselves, and refund the credit if we agree.
2. Monthly subscriptions
Monthly subscription fees are charged at the start of each billing cycle. Because access to the Service is granted immediately upon payment, monthly fees are generally non-refundable once the billing cycle has begun.
If you cancel a monthly plan, your access continues until the end of the current billing period. You will not be charged for the following month.
3. Annual subscriptions — 14-day money-back guarantee
If you purchase an annual subscription and are not satisfied, you may request a full refund within 14 calendar days of your initial annual payment. No questions asked.
To request a refund, email business@alanany.com with the subject line "Refund Request" and include the email address associated with your account. Refunds are processed within 5–10 business days to the original payment method.
After the 14-day window, annual subscriptions are non-refundable. If you cancel an annual plan after the refund window, your access continues until the end of the annual period already paid for.
4. Exceptional circumstances
We handle edge cases fairly. If you experience any of the following, contact us and we will review your situation individually:
- A technical fault on our end prevented you from accessing or using the Service for an extended period
- You were charged in error (duplicate billing, billing after cancellation, incorrect amount)
- Your account was suspended due to our error rather than a Terms violation
In cases of confirmed billing errors, we will issue a full or partial refund as appropriate, regardless of the standard refund window.
5. What is not refundable
- Monthly subscription fees after the billing cycle has started
- Annual subscription fees after the 14-day refund window has passed
- Fees on accounts suspended or terminated for violations of our Terms of Service
- Dissatisfaction with AI-generated output quality (we recommend testing the Service thoroughly during the refund window)
- Audit credits already spent on a completed audit, except as described in section 1
6. Chargebacks
If you believe a charge is unauthorized, please contact us before initiating a chargeback with your bank or card issuer. We can usually resolve billing disputes faster than the chargeback process. Chargebacks initiated without first contacting us may result in suspension of your account pending resolution.
7. How to request a refund
Email business@alanany.com with:
- Subject: "Refund Request"
- The email address associated with your Finixr account
- The reason for your request (optional but helpful)
We will confirm receipt within 1 business day and process eligible refunds within 5–10 business days. Refunds are returned to the original payment method used at purchase.
8. Governing law
This Refund Policy is governed by the laws of Switzerland. Swiss consumer protection law and, where applicable, EU consumer rights directives apply to eligible customers. Nothing in this policy limits any statutory rights you may have under applicable law.
9. Contact
Albusi GmbH
Witikonerstrasse 487
8053 Zurich, Switzerland
business@alanany.com